These Terms of Use ("Terms") govern your access to and use of the websites operated by Retoba, including https://retoba.ai and any related subdomains (including, without limitation, https://life.retoba.ai and https://stat.retoba.ai) (collectively, the "Website"), as well as any demos, portals, or other online features made available by Retoba through the Website.
By accessing or using the Website, you agree to these Terms.
1. Company details and contact
Provider: Retoba d.o.o.
Registered office: Tehnološki park 18, 1000 Ljubljana, Slovenia
Company registration no.: 9962760000
Tax no.: 11508736
Email: [email protected]
("Retoba", "we", "us", "our")
2. Business-focused use
2.1. The Website and Retoba's services are primarily designed for business users and professionals acting in the course of their trade, business, craft, or profession ("Business Users").
2.2. You are welcome to explore the Website for general information. Retoba's services are offered and provided on a business-to-business basis. Where you engage Retoba for services, you confirm you are doing so for business purposes and/or on behalf of a legal entity.
2.3. If you use the Website on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.
3. Scope of these Terms; order of precedence
3.1. These Terms apply to your use of the Website, including any demos and portals made available through it.
3.2. Any paid or project-based services provided by Retoba (e.g., consulting, AI assistant development, audits, implementation support, licenses, or subscriptions) are governed by a separate written agreement, statement of work, order form, or similar contract ("Service Agreement"). If there is any conflict between these Terms and a Service Agreement, the Service Agreement prevails to the extent of the conflict.
4. Changes to the Website and Terms
4.1. We may update, modify, suspend, or discontinue any part of the Website (including demos, features, or content) at any time.
4.2. We may change these Terms from time to time. Updated Terms become effective when posted on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
5. AI demos and generated output – important notice
5.1. The Website may provide access to AI-based demos or conversational assistants ("AI Demos"). AI Demos generate content automatically and may be inaccurate, incomplete, misleading, or outdated.
5.2. No advice. AI outputs are provided for general informational purposes only and do not constitute professional advice (including legal, medical, financial, safety, or compliance advice). You are solely responsible for verifying outputs before relying on them.
5.3. Your responsibility. You are solely responsible for:
- how you use AI outputs,
- any decisions or actions taken based on AI outputs, and
- ensuring compliance with applicable laws, industry rules, and internal policies.
5.4. Do not submit sensitive data. Unless expressly agreed in writing (e.g., in a Service Agreement and, where applicable, a data processing agreement), you must not submit:
- special categories of personal data (e.g., health data),
- confidential information (including trade secrets),
- third-party personal data without a lawful basis and appropriate notices/permissions.
5.5. No guarantee of uniqueness or non-infringement of AI output. AI-generated outputs may resemble content produced elsewhere. Retoba does not guarantee that any AI output is unique or that it will not infringe third-party rights.
6. Acceptable use
6.1. You must use the Website lawfully and in accordance with these Terms.
6.2. You must not (and must not attempt to):
- access or use the Website in a way that violates applicable law or third-party rights;
- upload or transmit malware, harmful code, or attempt to interfere with the Website's integrity or security;
- probe, scan, or test the vulnerability of the Website or any system or network connected to it;
- bypass or circumvent access controls or authentication measures;
- scrape, crawl, or harvest data from the Website using automated means without our prior written permission;
- reverse engineer, decompile, or attempt to discover source code or underlying models, prompts, system logic, or non-public methods (except where such restriction is prohibited by mandatory law);
- use the Website to create, train, or improve competing products or services (including training models) using content obtained from the Website, unless explicitly permitted in writing;
- use the Website to generate, distribute, or promote unlawful, harmful, hateful, or abusive content.
6.3. We may suspend or restrict access to the Website (in whole or in part) if we reasonably believe you have violated these Terms, pose a security risk, or if we must do so to comply with law.
7. Accounts and access-controlled areas
7.1. Some parts of the Website (e.g., portals such as stat.retoba.ai) may require credentials.
7.2. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly if you suspect unauthorized access.
7.3. We may disable or suspend accounts to protect security, comply with law, or enforce these Terms.
8. Intellectual property
8.1. The Website and all associated content, materials, software, designs, text, graphics, interfaces, trademarks, logos, and know-how (collectively, "Retoba Materials") are owned by or licensed to Retoba and are protected by intellectual property laws.
8.2. Subject to these Terms, Retoba grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your internal business purposes.
8.3. Except as expressly permitted by these Terms or mandatory law, you may not copy, modify, distribute, publicly display, publish, sell, license, or create derivative works from any Retoba Materials without our prior written consent.
9. Third-party brands, links, and content
9.1. The Website may reference third-party products, services, trademarks, or brand names (including within demos). Such references are for informational or demonstrational purposes. All third-party marks belong to their respective owners. Unless explicitly stated, no partnership, endorsement, or affiliation is implied.
9.2. The Website may contain links to third-party sites or services. Retoba does not control and is not responsible for third-party content, terms, or practices.
10. User submissions and feedback
10.1. If you submit information through the Website (e.g., via a contact form, messages in an AI Demo, or other inputs), you represent and warrant that you have the right to submit it and that it does not violate law or third-party rights.
10.2. No confidentiality via the Website unless agreed. Do not send confidential information via the Website unless we have agreed in writing (e.g., an NDA or Service Agreement). Any unsolicited ideas, suggestions, or materials you submit may be treated as non-confidential.
10.3. Feedback license. If you provide feedback, suggestions, or ideas about the Website or our services ("Feedback"), you grant Retoba a worldwide, perpetual, irrevocable, sublicensable, royalty-free license to use and incorporate such Feedback without restriction or compensation.
11. Data protection and privacy (EU/EEA)
11.1. Retoba processes personal data in accordance with applicable data protection laws, including the GDPR where applicable.
11.2. For Website visitors and prospective customers, we may process personal data you provide (such as name, email, and message content) to respond to inquiries and communicate with you.
11.3. Where Retoba processes personal data on behalf of a customer as part of providing services (e.g., building or operating AI assistants or analytics for a customer), the parties will define their roles (controller/processor) and obligations in a written agreement and, where applicable, a Data Processing Agreement (DPA).
11.4. Unless explicitly agreed in writing with appropriate safeguards, you must not submit special categories of personal data or other highly sensitive data through AI Demos or the Website.
12. Availability and security
12.1. We aim to keep the Website available and secure, but the Website is provided over the internet and may be subject to interruptions, delays, maintenance, or outages.
12.2. We do not guarantee uninterrupted availability or that the Website will be error-free.
13. Disclaimer of warranties
13.1. To the maximum extent permitted by applicable law, the Website (including AI Demos and any outputs) is provided "as is" and "as available".
13.2. Retoba disclaims all warranties and conditions of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and availability.
14. Limitation of liability (B2B)
14.1. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent (wilful misconduct) or gross negligence where such limitation is prohibited.
14.2. To the maximum extent permitted by applicable law, Retoba shall not be liable for:
- indirect, incidental, special, consequential, or punitive damages;
- loss of profits, revenue, goodwill, business opportunity, or anticipated savings;
- loss, corruption, or unavailability of data;
- any reliance on AI outputs or decisions made based on AI outputs.
14.3. To the maximum extent permitted by applicable law, Retoba's total aggregate liability arising out of or relating to the Website or these Terms shall not exceed:
- the amount paid by you to Retoba for the specific services giving rise to the claim in the twelve (12) months preceding the event giving rise to liability; or
- if no fees were paid, EUR 100.
14.4. You agree that the limitations in this section reflect a fair allocation of risk for a B2B relationship and are an essential basis of the bargain.
15. Indemnification
You will indemnify and hold harmless Retoba (including its directors, employees, and contractors) from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to:
- your breach of these Terms,
- your unlawful use of the Website,
- your submissions (including content you provide to AI Demos),
- your infringement or alleged infringement of third-party rights.
16. Suspension and termination
16.1. Retoba may suspend or terminate your access to the Website at any time if:
- you breach these Terms,
- your use poses a security, legal, or operational risk, or
- we are required to do so by law or a competent authority.
16.2. Sections that by their nature should survive termination will survive, including: Intellectual property, disclaimers, limitation of liability, indemnification, governing law, and jurisdiction.
17. Force majeure
Retoba will not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including (without limitation) internet or hosting failures, power outages, natural disasters, acts of government, war, labor disputes, or failures of third-party providers.
18. Governing law and jurisdiction
18.1. These Terms are governed by the laws of the Republic of Slovenia, excluding conflict-of-law rules.
18.2. The courts in Ljubljana, Slovenia shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, unless mandatory law provides otherwise.
19. Miscellaneous
19.1. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
19.2. No waiver. Failure to enforce any provision is not a waiver.
19.3. Assignment. You may not assign or transfer these Terms without Retoba's prior written consent. Retoba may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.
19.4. No partnership. Nothing in these Terms creates a partnership, agency, or employment relationship.
20. Contact
For questions about these Terms or the Website, contact: [email protected]